Refund Policy

Last updated: October 04, 2026

1. General Policy

All subscription payments for OpenMystery are processed by Waffo Pancake, our PCI-DSS compliant payment processor. Due to the immediate delivery nature of our digital service, subscription fees are generally non-refundable, except in the following circumstances.

2. Eligible Refund Situations

  • New subscriber 7-day guarantee: First-time subscribers may request a full refund within 7 days of first charge, provided usage has not exceeded 10% of the plan quota.
  • Duplicate charges: If a billing error results in duplicate charges, you will receive a full refund.
  • Verified service interruption: If the Platform experiences a significant outage (超过72小时) affecting your ability to use paid features, you may receive a prorated refund or service credit.
  • Legal rights: Where applicable law grants cancellation or refund rights (e.g., EU/UK 14-day cooling-off period), those rights are preserved.

3. Non-Refundable Items

  • Used subscription periods (except as outlined in Section 2)
  • Annual subscription refunds requested more than 30 days after first purchase
  • Accounts terminated for violations of Terms of Service or Acceptable Use Policy

4. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method. The time for the refund to appear in your account depends on your financial institution.

5. How to Request a Refund

To request a refund, email refunds@openmystery.org with:

  • Your account email address
  • The date of the charge
  • Reason for the refund request
  • Transaction ID (if available)

We will confirm receipt within 2 business days and resolve eligible requests within 5–10 business days.

6. Billing Disputes

If you believe a charge is incorrect, please contact billing@openmystery.org before filing a dispute with your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

7. Free Plan

The Free plan does not involve any charges and is therefore not eligible for refunds. You may upgrade or cancel at any time.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Significant changes will be communicated at least 15 days in advance. The "Last updated" date reflects the most recent revision.

9. Contact

For refund requests or questions: